Operations Coordinator 

Job description

 

Intro

 

InstantHandz, a technology company, was founded with the goal of bringing neighbors together to help one another with small jobs in-and-around the home. ​What makes us unique? Customers receive help from hardworking Veterans, Active-Duty Members of the Military, and their families! Trusted Neighbors Provide Help at Neighborly Rates through a seamless in-app experience. 

 

As an Operations Coordinator, you'll be joining a small team poised for significant growth. You'll contribute your passion and skills to make sure new and existing InstantHandz members receive exceptional support and service.  We're looking for self-motivated, quick-thinkers who will be able to execute several tasks flawlessly with confidence.  

 

Overview

 

We are looking for an individual who is cross-functional and can thrive in a quickly evolving startup environment. For this role, you must be enthusiastic, creative, and multitalented in service, support, and community outreach. We are seeking a smart, passionate, quick-learning future team member to onboard, support, and regularly engage with new and existing members of the InstantHandz community! Through this role, you will be expected to provide superior support, engagement, and service to InstantHandz community members.


We are about to change the world with InstantHandz and are looking for someone who is not afraid to jump right in and get his/her hands dirty, who loves learning on the job, and isn’t afraid to ask a lot of questions.

Responsibilities

 

  • Assume the role of InstantHandz Operations Coordinator via direct engagement with customers, in-bound, and outbound interactions.

  • Interact with existing and prospective InstantHandz community members via social media.

  • Can work virtually on some days but need to be physically in the Phoenix Area on certain days for various tasks/jobs.

  • Provide feedback related to enhancing the customer onboarding experience. 

  • Most importantly… Have fun!

 

 

Requirements
 

  • A Swiss Army Knife:  Someone who doesn’t work in a silo who is cross-functional and can thrive in a quickly evolving startup environment.

  • Passionate: Passion for being part of something great.

  • A Sponge: Willing to learn and come in with an open mind.

  • Execute: Ability to thoughtfully execute 

  • Results Driven: Understands the end goal and drives towards nothing less than positive results.

  • You are detailed and process-oriented, and enjoy working through the details but never lose sight of the big picture

  • You have a solid grasp of and are actively engaged in using various social media platforms (Facebook, Instagram, etc.)

Start date 

  • As soon as possible

 

Seniority Level

Entry-level

Industry

Information Technology

 

Employment Type

Part-time & Full-time 

Job Functions

Operations

Customer Service

Sales

 

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MILITARY LOCATIONS

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